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I remain open to cooperating with both the casino and your team to solve this issue and am happy to provide any supporting documents you may need. When I initiated a withdrawal on 4 August, it remained pending. From the outset, the casino has been vague and uncommunicative about the reason for the delay. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. During a live chat on 6 August, after much persistence, I finally received confirmation that the casino’s finance department forwarded the request to the external payment provider. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
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- Previous (BTC) withdrawals were processed promptly, which makes this sudden delay and opacity very concerning.
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After confirming that her account was verified and the withdrawal was approved, the issue was resolved, and she marked the complaint as resolved in the system. They can also play around with various filters to find different games or browse per provider. The games are categorised in different tabs, such as slots, new slot games, table games, and more.
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The Company reserves the right to cancel deposits, withdrawals, or other transactions if abuse is suspected. 3.11 Users must play through active deposited amounts at least one time (x1) to be eligible for withdrawal, in line with AML practices. 3.8 The maximum withdrawal amount for crypto payments is capped per day, week, and month, with specific limits provided.
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